We require a minimum of 24 hours notice if you wish to cancel your appointment. This provides the clinic with an opportunity to offer the appointment to other clients from our waiting list. Due COVID-19 if you are experiencing any symptoms we will not charge a cancellation fee should you cancel less than 24 hours prior to your appointment
If you cancel or do not attend a scheduled treatment without providing 24 hours notice, the total of your booked treatment will be charged next time you book an appointment or use the Club Phoenix facility. We understand emergencies happen and we are willing to not charge a late fee given the circumstance.
It is in your interest (as well as ours) to give as much notice as possible of any appointment changes. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.
Most insurance companies do not generally cover charges for non-attendance. These charges will need to be met by the client.